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Aunty Jane Refund Policy

Effective Date: 1/1/25
Company: Aunty Jane Pty Ltd (ABN 56682093312)

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Purpose

This Refund Policy outlines the terms and conditions under which refunds may be provided to clients of Aunty Jane for services and associated fees. By booking an appointment with Aunty Jane, you agree to this Refund Policy.

1. Non-Refundable Booking Fee

  • The Booking Fee paid at the time of booking is non-refundable. This fee covers administrative and pre-assessment costs, even if you are found clinically ineligible for services.

  • In exceptional circumstances, a Discretionary Refund may be considered (see Section 5).

 

2. Refunds for Overpayments

  • Any overpaid Booking Fees or Service Fees will be refunded to you.

  • If a private health insurance rebate is incorrectly returned to Aunty Jane, we will refund this amount to you upon receipt.

 

3. Cancellation by Aunty Jane

  • If Aunty Jane cancels your appointment for any reason:

    • You may reschedule your appointment without incurring additional fees, or

    • You may request a full refund of the Booking Fee and any pre-paid Service Fees.

 

4. Medication Fees

  • Medication fees are collected after Consult 2 from collaborating pharmacies. 

    • Medication cannot be returned to the pharmacy after shipping or delivery due to national laws and regulations. 

    • No medication refund can be given once dispensed and shipped from pharmacy. 

 

5. Rescheduling and Late Notice Fees

  • If you need to reschedule, please notify us at least two (2) business days in advance.

  • Less than two (2) business days’ notice may result in forfeiture of the Booking Fee, and a new fee may apply.

  • In exceptional circumstances, Aunty Jane may offer a Discretionary Refund for rescheduling fees.

 

6. Discretionary Refunds

  • Discretionary Refunds may be provided in cases of financial hardship or special circumstances at Aunty Jane’s sole discretion.

  • Requests for Discretionary Refunds must be submitted in writing to info@auntyjanehealth.com and include supporting documentation, if applicable.

 

7. Australian Consumer Law

  • Your rights under the Australian Consumer Law cannot be excluded.

  • If required by law, our liability is limited to re-supplying the service or covering the cost of re-supplying the service.

 

8. Refund Processing

  • Refunds will be processed within 10 business days of approval.

  • Refunds are issued to the original payment method unless otherwise agreed.

  • Clients will be notified by email once the refund has been processed.

  • Aunty Jane will call you directly to obtain bank information. We will never request this via text or email. 

 

9. Contact Us

If you have any questions or wish to request a refund, please contact us:
Email: info@auntyjanehealth.com

 

10. Changes to this Refund Policy

  • Aunty Jane may update this Refund Policy at any time. The latest version will apply to all bookings made after the policy’s effective date.

  • We encourage you to review this policy periodically for updates.

 

Thank you for trusting Aunty Jane with your care. We are committed to supporting you and ensuring transparency in all our policies.

Aunty Jane follows international best practice and safety guidelines, including those from the World Health Organisation and the Royal Australian and New Zealand College of Obstetricians and Gynaecologists.

Your care is confidential, safe, and evidence-based. 

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