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Aunty Jane Accessibility Statement

Effective Date: 1/1/2025
Company: Aunty Jane Pty Ltd (ABN 56682093312)

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Our Commitment to Accessibility

Aunty Jane is committed to ensuring that our services, website, and resources are accessible and inclusive for all individuals, regardless of ability or circumstances. We strive to create an environment that supports everyone in accessing compassionate, high-quality healthcare.

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Digital Accessibility

We are dedicated to making our website and digital platforms user-friendly and accessible for all clients. To achieve this:

  • Our website is designed to comply with the Web Content Accessibility Guidelines (WCAG) 2.1, ensuring compatibility with assistive technologies such as screen readers.

  • Text is presented in a clear, legible format, with adjustable font sizes for ease of reading.

  • Images and non-text content include descriptive alternative text.

  • Navigation is designed to be intuitive and operable via keyboard or voice commands.

  • Forms and booking tools are accessible and designed with simplicity in mind.

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Service Accessibility

Aunty Jane’s healthcare services are tailored to meet the diverse needs of our clients, including those in rural or regional areas. To enhance accessibility:

  • Telehealth Consultations: Clients can access medical consultations from the comfort of their homes via video or phone, reducing travel barriers.

  • Support Resources: We provide educational materials in digital formats that can be accessed across various devices.

  • 24/7 Nurse Support: Clients can reach our dedicated team at any time for assistance or queries.

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Language and Communication Support

  • While we require proficiency in English for Teleabortion services, we are continuously exploring ways to make our services more inclusive.

  • We welcome feedback to identify language and communication barriers and work toward addressing them.

 

Physical Accessibility

Though Aunty Jane operates primarily via telehealth, we are committed to:

  • Collaborating with local pharmacies and clinics to ensure physical access to medications and follow-up care where necessary.

  • Providing resources and referrals to accessible local health services if in-person care is required.

 

Feedback and Continuous Improvement

Your feedback is invaluable in helping us improve accessibility. If you encounter any barriers or have suggestions for enhancing our services, please contact us:

 

We regularly review and update our accessibility practices to ensure compliance with current standards and the evolving needs of our clients.

 

Policy Review

This Accessibility Statement is reviewed annually to ensure continued relevance and effectiveness. Updates will be communicated via our website and other appropriate channels.

 

Thank you for choosing Aunty Jane. We are committed to supporting you with compassionate, inclusive, and accessible care.

Aunty Jane follows international best practice and safety guidelines, including those from the World Health Organisation and the Royal Australian and New Zealand College of Obstetricians and Gynaecologists.

Your care is confidential, safe, and evidence-based. 

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